Reference

What You Agree to When You Use q444

These terms set out the rules that apply to your q444 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket payment termsDispute and closure processLive casino and slots
q444 What You Agree to When You Use q444
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or our help centre — all three routes go to the same team.

Live Chat Open the chat widget from any page in your account. Terms and account queries are handled by the same team as payment support.
Email Support Send your query to our support address from the email registered on your account. Include your account ID to speed up the response.
Help Centre Our help centre covers common terms questions — account closure, wallet holds, and eligibility checks — with step-by-step answers.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet balance are things we take seriously. Here is how we handle the key areas that matter to you under these terms.

Data Handling

We collect only the information needed to run your account and process payments via bKash, Nagad, or Rocket. We do not sell your data to third parties.

Account Access

Login is protected by OTP verification sent to your registered mobile number. If you lose access, our account recovery process requires identity confirmation before any changes are made.

Wallet Retention

Your account wallet balance is retained for as long as your account remains open. Dormant accounts are flagged after an extended period of inactivity and you will be notified before any action is taken.

Requesting Changes

To update your registered details — name, mobile number, or linked payment method — contact support with proof of identity. Changes to payment details require re-verification.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how our rules work in practice.

Account eligibility depends on your local law and the regions where q444 operates. You must meet the age and legal requirements in your jurisdiction before opening an account.

No. Each person is allowed one account only. If we detect duplicate accounts linked to the same identity or payment method, both accounts will be reviewed and may be closed.

Your wallet balance stays in your account during any suspension. Funds are not forfeited unless an investigation confirms a breach of these terms. We will notify you of the outcome.

Contact our support team via live chat or email from your registered address. We will process data requests in line with applicable rules and respond within a reasonable timeframe.

Yes. Request account closure through support. Any remaining wallet balance will be returned to your verified payment method — bKash, Nagad, or Rocket — after identity confirmation.

Raise a dispute through our support team with your account ID and a description of the issue. We review all disputes and respond with a written outcome. Players in Dhaka and elsewhere follow the same process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.